Do You Get A Signature With Registered Mail
Background
The U.Due south. Mail service offers Registered Mail service for customers sending valuable or irreplaceable items through the post. Registered Post provides added protection for valuable and important customer and internal post with evidence of mailing and delivery.
Tracking service begins from the time the sender presents the mail to the Postal Service to the point of commitment. An accountable individual must sign for the Registered Mail piece each time it changes easily and each intermediary office must ready control logs. Registered Mail pieces likewise crave specific packaging and sealing methods for security and protection. When not in transit, Registered Mail service pieces must be stored in a locked prophylactic, room, or cage separated from other mail.
During financial year 2016, the Post candy [redacted] one thousand thousand pieces of Registered Mail and collected revenue of about [redacted] million.
We used geographical information organization mapping, insurance claims, and Registered Mail volume to judgmentally select fifteen mail offices and 2 registry sections from four areas for review.
Our objectives were to review current operational controls over Registered Mail for effectiveness, follow-upwardly on prior recommendations from a 2012 audit, and place potential procedure improvements and efficiencies.
What the OIG Found
Post operational controls over Registered Mail at 14 of fifteen postal service offices visited were not always adequate, effective, or followed. Some of the post offices had multiple problems such as:
- Six post offices had safes storing Registered Post and other answerable items that were open and unattended during business hours.
- Two doors to the registry room or cage were open and unlocked when non in use and the safe key was non secure at one of the mail service offices.
- I post office'southward Registered Mail for daily bank deposit was not secured routinely while awaiting dispatch and remittance.
- Six post offices left Registered Mail pieces unattended in an open area.
- Four post offices did not maintain logs recording personnel access to the registry room or cage.
- Fourteen post offices had employees who did not complete required training courses for credence, transfer, and security of Registered Mail.
Nosotros besides determined that the Postal Service did not complete corrective activeness on prior U.S. Mail service Function of Inspector Full general report recommendations related to Registered Mail service.
Specifically:
- Two of three post offices in the Southern Area did not provide a step-past-stride process toolkit to employees responsible for Registered Mail or consummate the Registered Mail compliance checklist. Southern Area management agreed to provide a re-create of the toolkit to employees in response to a prior audit recommendation.
- Two of nine mail service offices in the Capital Metro and Western areas did not appraise vulnerability and run a risk associated with facilities, including those related to Registered Post. Area management agreed to consummate the assessments in response to a prior inspect recommendation.
Every bit a result of the issues identified, the Postal Service is at an increased risk of delayed mail, theft, or loss which could also increase insurance claims and client dissatisfaction with the Registered Mail service service, potentially impacting its make.
Farther, opportunities be for post offices and registry department offices to improve the Registered Post process and efficiencies by implementing evolving engineering. These improvements should strengthen data sharing, provide more efficient services, and minimize risks associated with unlocked cages, cabinets, or safes.
What the OIG Recommended
Nosotros recommended management verify that employees responsible for Registered Mail consummate the required training; monitor Registered Mail operations to ensure employees comply with policies and procedures; update the manual portions of the process; and monitor engineering science to modernize the Registered Mail process.
Read full report
Do You Get A Signature With Registered Mail,
Source: https://www.uspsoig.gov/document/registered-mail
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